With the introduction of agentic commerce capabilities from AI providers, there is a flurry of questions from all participants in the ecosystem. Agentic commerce can be a true disruptor to the card payments environment, and all parties are key stakeholders in ensuring a stable and productive environment. This panel addresses key questions from the perspectives of a merchant, issuer/processor, and network.
High-level topics to be covered are –
- Merchant of Record implications
- How to Differentiate an Agent from a Consumer
- Order Accuracy/Intent Validation
- Recurring/Subscription Management
- Customer Experience Considerations
- Fraud Mitigation: Separating good agents from bad bots