Sara Walsh manages the Network Performance Management and Controls team within the Bank of America Enterprise Payments organization. Her team is responsible for managing economics, compliance, controls, merchant engagement, network routing and enterprise operations initiatives. Sara works from the Wilmington, Delaware office.
Sara worked at MBNA America, in multiple card operational areas and Learning and Development. Sara transitioned to Bank of America in 2005 where she supported the implementation of Credit Card Pricing Flexibility, UDAAP, Credit Card Act, and Reg ii. In December 2011 Sara began leading her team where they have re-engineered network operational processes; established over 70 procedures and controls to ensure the accuracy of card processing; and led enterprise implementations to support emerging payments functionality, mandates, debit routing and maximize payment economics. In 2021, Sara and team developed the Merchant Engagement Program to improve customer approval rates and increase processing efficiency. Sara is a member of the Secure Technology Alliance Steering Committee.